Sample charter
| Section | Sample language |
|---|---|
| Purpose | Customer data used in booking and billing has one owner, one definition, and a way to fix breaks. |
| Scope | Customer account, billing country, and account status. Other domains wait until this one is stable. |
| Forum | Monthly, 45 minutes. Owner, steward, and the person who publishes the official customer report. |
| Decisions | The forum can approve a definition, assign a break, and retire a duplicate report. |
| Out of scope | Choosing a new CRM. That is a separate project. |
Read the sample recommendations or ask for this on your data.